FAQs

We have an answer to your every question

In this section you will find answers to the most common questions from our customers.

If this is not enough, we are at your disposal through our support service by telephone/WhatsApp is at your disposal (+39 393 9107276), online assistance
(click on the “live chat” button on the right) or alternatively you can always send us an email to info@edilceramdesign.com.

D - Where are you based?
R – In Italy in Conversano (BA) in Via Umberto Saba, 2 and Monopoli (BA) in Via Baione, snc.

D – From where will the products be shipped?
R – From our warehouse in Italy in Monopoli (BA) in Via Baione, snc.

D – How do I pay for my order?
R – You can pay for your order by Paypal, Credit card or Bank transfer.

D – Do the prices on the site include the cost of transport?
R-  For shipments in Italy the price includes transport. For international shipments, the price is calculated according to the weight and volume of the package.

R-  For Italian shipments, the price includes transport.

D – How can I calculate the cost of transport?
R – Calculating the cost of transport is easy. Once you have added the product to your cart, click on it and then click on the "CHECKOUT" button. Depending on the country selected in the relevant field on the left, you will see the shipping cost in the summary on the right.

D – What is the purpose of the "ADD TO QUOTE" button?
R – If you would like a dedicated quote for your item(s), you can press this button to send our sales manager a request for a quote, without any obligation.

D - I would like more information about my order, how do I contact you?
R - You can contact us by email, chat, telephone, WhatsApp and WeChat.

D - Can I trust you? What guarantees do you give me?
R - We are a company that has been on the market for over 40 years, we have two offices with showrooms in Conversano and Monopoli (BA).
We also have numerous reviews that attest to our seriousness, professionalism and competence on the portals eKomi and Google My Business.

D - Do you also offer 3D design services?
R - Yes, we create customised 3D renderings according to your project.